Refund and Cancellation Policy

Effective date: October 7, 2026

This policy explains how cancellations, plan changes, and refunds work for paid Topping subscriptions. It restates sections 5 and 6 of our Terms of Service; if the two differ, the Terms of Service prevail.

1. Cancelling a subscription

• Subscriptions renew automatically on a monthly or yearly basis until you cancel.
• You can cancel at any time from the Billing page of your account.
• If you cancel, you keep access until the end of the paid period, after which your account moves to the Free plan and you are not charged again.

2. Plan changes

• Plan upgrades take effect immediately with a prorated charge for the remaining period.
• Downgrades take effect at the next billing date, and until then you keep your current plan. You may cancel a scheduled change before it takes effect.
• Credits reset to your plan’s allowance each billing cycle. Unused credits do not roll over.

3. Refunds

• You may withdraw from a purchase within 7 days of payment if you have not used the Service, in accordance with applicable consumer protection law.
• Refunds may be limited to the extent permitted by law for digital services already provided — for example, where credits have been consumed or paid features have been used during the period.
• Nothing in this policy limits your statutory rights.

4. How to request a refund

• Refunds are issued by the Merchant of Record for your purchase. Email hello@topping.video and we will arrange the refund with them, or you may contact them directly using the receipt they sent you.
• Refunds are returned to the original payment method.

5. Contact

Questions about this policy: hello@topping.video